Shipping Policy
When Will My Order Ship?
Orders typically ship within 2 business days after processing. Most items arrive in 1-2 weeks (toys: 2-3 weeks). Free shipping to the US/AU*—some regions may require fees.
How Do I Track My Order?
Check your email for a tracking link after shipment. Use our Track Your Order page or 17Track.
What’s the Shipping Process?
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Packed at our warehouse → shipped to local hubs.
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Clears US/AU customs.
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Flies to your country → handed to local carriers (USPS, Australia Post, etc.).
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Delivered in 10-20 days total.
Need Express Shipping?
Contact us at thegeltide@gmail.com before ordering for rush options (extra fees apply).
Order Confirmation
You’ll get an email with your Order # and details immediately after checkout.
Changed Your Mind?
Email thegeltide@gmail.com within 24 hours of ordering to modify items (by 11:00 PM PST).
Is My Payment Secure?
Absolutely. We use SSL encryption and trusted processors (Stripe, PayPal) to protect your credit card data.